Delivery Policy

At ShopYourFlowers, we are committed to ensuring your floral arrangements are delivered promptly and in excellent condition. We understand the importance of timely delivery, especially for special occasions, and we strive to meet our delivery promises.

Our Commitment to On-Time Delivery:

We work diligently with our delivery partners to ensure that your orders are dispatched and delivered according to the delivery timeframe selected during checkout. We optimize our logistics and provide clear instructions to our delivery personnel to facilitate smooth and timely deliveries.

Circumstances Beyond Our Control:

While we make every effort to deliver on time, there are certain circumstances that are inherently beyond our direct control and for which ShopYourFlowers cannot be held responsible. These circumstances may include, but are not limited to:

  • Incorrect or Incomplete Address: If the delivery address provided by the customer is incorrect, incomplete, or if the delivery personnel are unable to locate the address despite reasonable efforts, delays or non-delivery may occur.
  • Recipient Unavailability: If the recipient is not available at the provided address during the attempted delivery, it may result in delays or the need for redelivery arrangements.
  • Traffic Delays and Road Closures: Unexpected traffic congestion, accidents, road closures, or diversions can impede the progress of our delivery vehicles and cause delays.
  • Vehicle Malfunctions and Accidents: Mechanical issues or accidents involving our delivery vehicles are unforeseen events that may lead to delivery delays.
  • Natural Disasters and Extreme Weather Conditions: Severe weather conditions such as heavy rain, storms, floods, or other natural disasters can make transportation unsafe or impossible, resulting in delivery delays.
  • Public Unrest and Unforeseen Events: Events such as strikes, riots, civil unrest, or other unforeseen circumstances can disrupt transportation and delivery schedules.
  • Delays Caused by Third-Party Logistics Providers: While we carefully select our delivery partners, delays can occasionally occur due to unforeseen issues within their operations, such as logistical bottlenecks or sorting errors.

Our Commitment to Support:

In the event of any delivery challenges arising from the circumstances mentioned above, ShopYourFlowers is committed to providing reasonable assistance and support to our customers. This may include:

  • Communication: We will make reasonable efforts to communicate any significant delays to you as soon as we become aware of them.
  • Investigation: We will investigate the cause of the delay with our delivery partners to understand the situation.
  • Redelivery Arrangements (where feasible): Where possible and at our discretion, we will assist in arranging a redelivery attempt, although additional charges may apply depending on the circumstances.
  • Providing Information: We will provide you with relevant information regarding the status of your delivery based on the updates we receive from our delivery partners.

Limitation of Liability:

Please understand that while we are committed to providing excellent service, ShopYourFlowers shall not be held liable for any direct or indirect losses, damages, inconvenience, or emotional distress caused by delivery delays or non-delivery resulting from the circumstances outlined in the "Circumstances Beyond Our Control" section of this policy.

By placing an order with ShopYourFlowers, you acknowledge and agree to the terms and conditions of this Delivery Policy. We appreciate your understanding and cooperation.